tvb.com

 
 
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tvb.com
 
電視廣播有限公司
System Operation Specialist

資訊科技
( Ref: TVE721/0930 )

Responsibilities
• Perform service desk duties to handle enquiries from customer service and other related departments
• Act as tier 1 support to follow through the incident management process to support service recovery in time
• Perform system monitoring to maintain normal operation
• Collect measurement results for and formulate various management reporting
• Document operation workflow and procedures for future reference and knowledge sharing
• Assist in the various operation on the service knowledge management system

Requirements
• Higher Diploma or University graduate in Computer Science, Information Systems or other related disciplines
• Holder of ITIL Foundation Certificate is preferred
• Minimum 2 years of hands-on experience in service operation
• Prior experience with high availability and distributed production environment
• Good knowledge of internet technology, information security and networking
• Experience in LAMP environment is advantageous
• Be a good team player and able to work in a fast paced organization and results oriented team
• Strong communication, interpersonal, problem solving and analytical skill

刊登日期 2015/12/18

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